Business privacy policy

This privacy policy sets out how Up This Way uses and protects any information that you give Up This Way when you use this website.

Up This Way is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Up This Way may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2016.


What we collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences    

and interests

other information relevant to customer surveys and/or

offers.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products

and services.

We may periodically send promotional emails about new

products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to

contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website,

look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal

information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@upthisway.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@upthisway.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Up This Way and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Up This Way. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Up This Way takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Copyright notice

This website and its content is copyright of Up This Way - © Up This Way 2016. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only

you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Delivery Terms & Conditions

Small Items

Before purchasing an item, please request a postal quote, which will be given directly by the designer. Once purchased, your item/s will be posted via courier as arranged.

Large Items

Before purchasing an item, please request a postal quote which will be given directly by our courier. Due to the nature of larger products, delivery will be made by Kirkland Couriers, a company specialising in furniture and antiques transportation. Kirkland Couriers will finalise delivery arrangements, costs and payments with you upon purchasing an item.

Irrespective of size or weight, deliveries will be charged at £20.00 per hour for the return journey+fuel. So for example, to deliver from our shop in Stroud, Gloucestershire to Central London and return would usually take 5 hours and cost £40.00 in fuel and so would cost £140.00 in total (5 x £20 + £40). All calculations for delivery costs will be fairly undertaken by Kirkland Couriers. 

For deliveries within the Stroud District there will be a flat rate charge of £30.00.

Please note, all items are delivered solely by the driver. If further assistance is required at the delivery address then arrangements must be made beforehand for either an extra paid operative or on site help supplied by the purchaser.

If, in the unlikely event, any damage occurs to your item during transit then compensation will be guaranteed.

If you have any further questions about our delivery policy then please contact us.


Return & Refund Policy

Returns

If you are not completely satisfied with your purchase from Up This Way, you have 14 days from receiving it to return it to us.

To be eligible for return your item must be unused and returned to Up This Way in the condition in which it was sent. Before despatching we take photo’s of all items to verify their condition in case any damage is sustained in transit.

You will need to have your receipt or proof of purchase.


Refunds

Once we receive your item we notify you of its arrival. We will inspect it and immediately notify you of your refund status as a result.

If your return is approved, we will initiate a refund via your original method of payment and you will receive this credit in accordance with your bank’s policies. 


Shipping

For small items you will be responsible for safely and responsibly shipping it back to Up This Way at your cost. Any damage to items during their return to us will be charged accordingly.

Large items originally delivered by our courier, must be picked up returned to us exclusively by them. This is to ensure the item’s full protection and safety from damage in transit and to maintain its retail value as an original one off piece. This will be at your cost. This shipping cost will be deducted from any refund owed to you. Shipping costs back to Up This Way are non-refundable.


Contact

If you have any questions on how to return an item to us then please contact us.